Shipping and Returns
Stock Guarantee
If you see it on the site, it is in stock and ready to ship unless otherwise specified in the description, or the item is clearly marked with "Pre Order" or "Custom" options. Note that for any brand we carry, if you don't see the size or colour you want on the site, we can place a custom order or include the product in our next order with that manufacturer at no extra cost to you.
In Store Pickup
We'll send a notification once your order is assembled and ready!
Shipping
We sometimes remove items, particularly pad sets, from their retail packaging to make them more economical to ship. This will have no impact on your ability to return items to us.
Domestic shipping is always free with a purchase of $300 or more if the address is non-rural. Otherwise, shipping is applied at checkout. PLEASE SELECT RURAL IF APPLICABLE OR YOUR ORDER MAY BE DELAYED while we contact you to pay the appropriate amount to cover the shipping of your order. (Waiheke and Steward Islands are classified as rural). The following rates apply for individual packages. Multi-package orders will be more expensive.
- Small package (non rural) $6.28
- Standard-Light (non-rural) $11.80
- Large package (non rural) $14.80
- Small/Standard-Light (rural) $15
- Large package (rural) $22
Angelus products have a minimum shipping rate of $11.80 per order.
NOTE: Please give tracking URLs a couple of hours to work as they are generated automatically and may not necessarily become active right away.
International Shipping
It is the responsibility of the customer to pay any import duties or taxes on internationally shipped goods. We make every legal effort to minimize these costs, but some countries will add import duties. Check with your country's customs office before ordering.
Our flat rate will automatically be added to international shipping at checkout, please note there may be an additional cost added depending on the size of your package and shipping destination, we will contact you if this is the case. We are actively working on finding cheaper rates for the UK, USA, and Australia. Please contact us if a rate seems unusually high and we can try to get a better deal with a little bit of detective work.
Note: custom skates are shipped FREE of charge to Australia.
Tracking
Once your order is packed we will email you your tracking number.
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Refund and Return Policy
In-store
Items in their original condition (including packaging and all component parts) can be returned for a refund or exchange within 30 days of purchase*. Clearance items are not eligible for return.
On-line
Items in their original condition (including packaging and all component parts) can be returned for a refund or exchange within 30 days of purchase*. Clearance items are not eligible for returns. Please contact us via email to organise returning your items.
When returning skates, please do not write on or affix shipping labels directly onto the skate box - re-use the box we sent it to you in, or otherwise re-wrap or package in such a way that the skate box is not marked.
If your order has arrived faulty or damaged, please get in touch and we will arrange a replacement at no cost to you.
If your order was the wrong size, we will need to charge a restocking fee to cover the cost of shipping the replacement as current costs of shipping make providing an exchange service cost prohibitive.
* We know that during the holiday gift giving season, presents get bought early and stashed away! If your purchase falls outside that 30 day window, but is otherwise eligible for a return or exchange, please reach out - we're here to help!
Clearance items are not eligible for Returns